Help and contact
Emberwick support
Questions, a bug, or an idea? Write to us. The quickest way is Settings > Help > Contact support in the game: it fills in your Player ID, the game version and your platform, so we can find the problem faster.
petter@kawisoftware.comTell us what happened and what you expected, and add a screenshot if you can. Do not send passwords or other private information. We answer within two working days.
Frequently asked questions
Why is Ironbound Kingdom now called Emberwick?
Version 2.0.0 renamed the game after Emberwick, the village where it begins. It is the same app: update it in your app store and your progress stays. Version 2.0.0 also makes the Old Deeps the heart of the game, with short delves, a forge for new gear, a Daily Delve and weekend events, and adds optional in-app purchases.
Where is my progress saved, and can I move it to a new phone?
Your progress is saved on your phone or tablet. Version 2.0.0 has no account and no cloud save, so deleting the game deletes your progress, including Embers you bought. Your device’s own backup can carry it to a new device of the same kind: Android’s backup and restore to your Google account, or an iCloud or computer backup when you set up a new iPhone or iPad. Moving between iPhone and Android is not possible yet.
Do I need an internet connection?
No. The whole game plays offline. When you are online, the game checks the time (so offline progress is counted fairly), downloads its game settings, sends play data if sharing is on, and lets you buy in the shop.
Does my camp keep working when I am away?
Yes. Mira and the other rebels keep gathering while the game is closed, for up to 8 hours (longer with the Quartermaster’s Writ or the Emberwick Charter). When you come back, the camp chest and the welcome-back report show what they did. If you changed your phone’s clock, the away time may not count.
A boss is too hard. What can I do?
Open Get stronger: it shows what helps most, such as new gear from the forge, upgrading your gear or a higher level. Watch for the warning marks before an attack lands and dodge out of them. Floors you have already beaten can be swept in one tap for more loot.
Does the game have ads or in-app purchases?
No ads. Purchases are optional: Embers (the premium currency), starter and chapter packs, the Rebellion Ledger season pass, the Quartermaster’s Writ, the Ember Fund and Jar, and the Emberwick Charter subscription. The game is free to play to the end of Book One. Prices are shown in the store and in the game before you buy.
Where can I see the odds of the forge and Rootbound Caches?
In the game, before every roll. The forge shows its odds for each rarity and Brandt’s tally (how many forges are left until a Rare or better is guaranteed). A Rootbound Cache has an Odds & guarantees page one tap away, with a counter for each guarantee. The odds shown are the odds that are rolled.
What does the Emberwick Charter give me, and how do I cancel it?
The Charter sheet in the game lists every benefit before you subscribe, for example longer offline work at camp, automatic Sweeps, an extra helper zone and daily Embers. It is monthly (with a 3-day free trial for new subscribers) or yearly. Cancel in your App Store or Google Play account (in the game: Settings > Account > Manage subscription) at least 24 hours before the end of the current period or the trial to avoid the next charge. Deleting the game does not cancel it.
How do I restore my purchases, and what if something is missing?
Settings > Account > Restore purchases, with the same App Store or Google Play account you bought with. It brings back the Starter Satchel’s lasting parts, the Ember Fund and an active Charter. Embers and other packs live in your saved game and cannot be restored by the store. If a purchase did not arrive, check your Mailbox first, then write to us with your Player ID (Settings > Account), the store’s order number and the date.
Can I get a refund?
Apple and Google sell the purchases and handle refunds: for the App Store at reportaproblem.apple.com, for Google Play through your Google Play order history. If a purchase did not arrive in the game, contact us first; we will put it right.
What play data does the game share, and how do I turn it off?
The game can send play data and low-resolution recordings of its own screen to our analytics service, PostHog, so we can balance the game and fix bugs. It is tied to a random ID made by the game, never to your name, and never includes your location. It is not used for advertising. Turn it off in Settings > Privacy > Share play data. In the EEA and UK it stays off until you tap Allow on a small card.
How do I turn notifications on or off?
Open Settings > Notifications and choose which reminders you want, or switch them off in your phone’s settings. You get at most a few a day and never at night.
I found a bug, or the game crashed. How do I report it?
Use Settings > Help > Contact support and describe what you were doing when it happened. If the game closes when it starts, tell us your phone model and system version. Keeping your phone’s system up to date and restarting the phone often helps.
How do I delete my data?
Settings > Privacy > Delete my data switches play data off, deletes it from your phone and asks us to delete what PostHog holds; we do so within one month. To delete your purchase record or anything else, write to petter@kawisoftware.com with the subject “Emberwick data deletion” and your Player ID. Deleting the game removes your progress and settings from the device.